At Viha, we are dedicated to providing a smooth, secure and reliable shopping experience. We carefully inspect and securely pack our products before dispatch and work with reliable courier partners to facilitate the safe delivery of your orders.

We encourage you to review this Shipping Policy carefully before placing your order.

Should you have any questions or need assistance regarding your order or shipping, our customer support team is available to help.

Email: vihaofficial.in@gmail.com
Phone: +91 9833030029

Domestic Shipping & Charges

We offer shipping across India.

We offer FREE SHIPPING on orders above ₹3,000.

Orders below ₹3,000 may be subject to applicable shipping charges, which will be displayed during checkout before the order is completed.

For Cash on Delivery orders, a ₹99 COD charge applies.

COD charges are waived on orders above ₹3,000.

Tax and Duties (India)

Applicable taxes are included or displayed as applicable during the purchase process.

All orders delivered within India are domestic shipments and therefore do not attract international import duties.

For any questions regarding taxes, billing or charges applicable to your order, please contact our customer support team.

Shipping & Delivery Timelines

Orders are generally processed and dispatched within 4–5 business days after successful order placement and payment confirmation.

Once your order has passed the applicable quality checks, it will be securely packed and handed over to our delivery partner.

The actual delivery time may vary depending on your location, courier availability and other circumstances.

Delivery timelines may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Festivals and peak shopping periods
• Incorrect or incomplete delivery addresses
• Government restrictions
• Natural events
• Other circumstances beyond our reasonable control

In case of an unforeseen delay, we will make reasonable efforts to keep you informed.

Receiving Your Order

To help protect both the customer and Viha in case of a damaged or incorrect product, customers are required to record a clear and continuous unboxing video.

The video should:

• Start before opening the package
• Clearly show the sealed parcel
• Capture the complete unboxing process
• Clearly show the product and its condition

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please provide your order details and the required unboxing video when submitting your claim.

For complete eligibility requirements, please refer to our Return, Refund and Cancellation Policy.

Process of Shipping

After placing your order, it enters our processing system.

Once the product passes the applicable quality checks and is securely packed, it is handed over to our delivery partner.

Once your order has been dispatched, you will receive tracking information via the contact details provided with your order, where tracking is available.

You can use the tracking information to monitor your shipment through the applicable courier partner.

Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delivery timelines may be affected by circumstances beyond our reasonable control.

These may include:

• Courier delays
• Weather conditions
• Public holidays
• Festivals and peak shopping periods
• Government restrictions
• Natural events
• Incorrect or incomplete delivery addresses
• Other unforeseen circumstances beyond our reasonable control

Such delays do not automatically qualify an order for cancellation, return or refund.

Any applicable return or refund will be handled according to our Return, Refund and Cancellation Policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address provided by the customer, additional shipping charges may apply for re-shipment, where applicable.

Customers are requested to contact us as soon as possible if they identify an error in their shipping address.

Cancellation Policy

Prepaid and Cash on Delivery orders are eligible for cancellation within 24 hours of order placement.

To request a cancellation, please contact us as soon as possible:

Email: vihaofficial.in@gmail.com
Phone: +91 9833030029

Cancellation requests received after 24 hours may not be accepted.

Once an order has been dispatched, cancellation may not be possible.

Payment Options

We offer multiple secure payment options through our payment partners.

Available payment methods include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Wallets
• BNPL
• EMI through PayU India
• Cash on Delivery (COD)

For Cash on Delivery orders, a ₹99 COD charge applies.

COD charges are waived for orders above ₹3,000.

All transactions are processed through secure payment channels.

Important Note

Viha makes reasonable efforts to process and dispatch orders within the stated timelines.

However, delivery timelines may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, festivals, government restrictions, natural events and other unforeseen circumstances.

Customers are requested to provide a complete and accurate shipping address and contact information while placing an order.

Viha shall not be responsible for delays caused by incorrect or incomplete information provided by the customer or by circumstances beyond our reasonable control.

For information regarding returns, replacements and refunds for damaged or incorrect products, please refer to our Return, Refund and Cancellation Policy.

Contact Us

Trade Name: Viha
 Legal Name: VIHAOFFICIAL

Address:
 Meridian Apartments, Nerul West, Nerul,
 A-1202, Navi Mumbai, Maharashtra – 400706, India

Email: vihaofficial.in@gmail.com
Phone: +91 9833030029