Last updated: June 25, 2025

Viha operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Viha is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment-related information, transaction details, form of payment, payment confirmation and other payment details processed through our payment service providers.
• Account information including your username, password, preferences and settings, where applicable.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology or services and when they collect or process your personal information on our behalf.
• From our partners or other third parties, where applicable.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to:

• Process your payments
• Fulfill your orders
• Send notifications related to your account and purchases
• Process purchases, returns, exchanges or other transactions
• Create, maintain and manage your account, where applicable
• Arrange for shipping
• Facilitate returns and exchanges
• Respond to customer support requests
• Remember your preferences and items you are interested in
• Improve our products, website and Services
• Provide a customized shopping experience

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or other permitted communication methods, and to show you advertisements for products or services on our Services or other websites.

Where applicable, this may include using information relating to products you previously purchased, viewed or added to your cart and other activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate accounts where applicable, provide a secure shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, and protect our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.

We recommend that you do not share your username, password or other account access details with anyone else.

Communicating with You

We use your personal information to:

• Provide customer support
• Respond to your inquiries
• Provide information regarding your orders
• Communicate with you regarding transactions
• Maintain our business relationship with you
• Improve our Services

Legal Reasons

We may use your personal information to comply with applicable laws or respond to valid legal processes or requests from government authorities, law enforcement agencies or other authorized parties.

We may also use information to enforce or investigate potential violations of our Terms & Conditions, Privacy Policy or other applicable policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
• With business and marketing partners to provide marketing services and advertise products or services to you, where applicable.
• When you direct, request or otherwise consent to us disclosing certain information to third parties, such as when required to ship products to you or through your use of third-party integrations.
• With our affiliates or business partners, where applicable.
• In connection with a business transaction, such as a merger, acquisition, restructuring or bankruptcy.
• To comply with applicable legal obligations, including valid legal requests, and to protect or defend our Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which provides the technology that enables us to operate our online store and provide the Services to you.

Information you submit through the Services may be transmitted to and processed by Shopify and third parties that support the operation of our store.

Shopify and its service providers may process personal information relating to your access to and use of the Services in order to provide and improve the Services.

We may use Shopify features and services that involve information obtained from your interactions with our store.

For more information about how Shopify handles personal information, customers may review Shopify's applicable privacy policies and privacy resources.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites or platforms that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such third-party websites, including the accuracy, completeness or reliability of information found on those websites.

Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details provided below and request that the information be reviewed and, where appropriate, deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

Information transmitted over the internet may not always be completely secure while in transit.

We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, including whether we need the information to:

• Maintain your account
• Provide you with Services
• Process and fulfill your orders
• Comply with legal obligations
• Resolve disputes
• Enforce applicable contracts, Terms & Conditions or policies

Your Rights and Choices

Depending on applicable law and where you live, you may have certain rights in relation to your personal information.

These may include:

Right to Access / Know

You may have a right to request access to personal information that we hold about you.

Right to Delete

You may have a right to request that we delete personal information we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

Where applicable, you may have a right to receive a copy of certain personal information we hold about you and request that it be transferred to another party.

Managing Communication Preferences

We may send promotional communications where permitted.

You may opt out of receiving promotional emails by using the unsubscribe option included in those emails.

If you opt out of promotional communications, we may still send non-promotional communications relating to your orders, account, transactions or other necessary customer-service matters.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will respond to requests within the timeframe required by applicable law.

Complaints

If you have a complaint or concern about how we process your personal information, please contact us using the contact details provided below.

We will review and respond to your complaint in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, operational requirements, legal requirements or regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.

You should review this Privacy Policy periodically for any changes.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable rights, please contact us at:

Trade Name: Viha
Legal Name: VIHAOFFICIAL

Website: www.vihaofficial.co.in

Email: vihaofficial.in@gmail.com

Mobile: +91 9833030029

Business / Registered Address:
Meridian Apartments, Nerul West, Nerul,
A-1202, Navi Mumbai, Maharashtra – 400706, India