Product Accuracy and Quality Checks

We strive to provide accurate product descriptions and images on our website. All orders undergo quality checks before dispatch to ensure that products are packed and shipped in proper condition.

Return & Refund Policy

Return Eligibility

Returns are accepted only in the following cases:

• The product received is damaged.
• The product received is wrong or incorrect.

We do not accept returns or refunds for:

• Change of mind
• Size or fit issues
• Colour or design preference
• Minor variations in finish, texture, colour, or appearance
• Delays in delivery

Mandatory Unboxing Video

For any damaged or incorrect product claim, a clear and continuous unboxing video is mandatory.

The video must:

• Begin before opening the parcel.
• Clearly show the sealed package and shipping label.
• Show the complete unboxing process without cuts or interruptions.
• Clearly show the condition of the product received.

Without a proper unboxing video, the return or refund request will not be accepted.

Return Request Time Frame

Return requests must be raised within 48 hours of delivery.

Any request submitted after 48 hours from delivery will not be accepted.

Condition of Product

The product must be:

• Unused and unworn.
• In its original condition.
• Returned with original packaging, tags, accessories, and other items supplied with the order.

Products that have been used, worn, damaged, altered, or returned without the required packaging may be rejected.

Return & Refund Process

To raise a return/refund request, please contact us at:

Email: vihaofficial.in@gmail.com
 Phone: +91 9833030029

Please provide:

• Order ID
• Description of the issue
• Clear and continuous unboxing video
• Photographs, if requested by our team

Our team will review the request within 24 hours of receiving the required information.

If the claim is approved, Viha may provide a replacement or refund, depending on the nature of the issue and product availability.

Refund Processing

Where a refund is approved, the refund will be processed to the original payment method.

Refunds are generally processed within 7–10 business days after verification and approval. The actual time taken for the amount to reflect in your account may vary depending on the payment provider or bank.

Cancellation Policy

Customer Cancellations

• Prepaid and COD Orders: Orders may be cancelled within 24 hours of placing the order.
• Cancellation requests must be submitted within the 24-hour period.
• Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact:

Email: vihaofficial.in@gmail.com
 Phone: +91 9833030029

Please mention your Order ID when requesting cancellation.

Order Cancellation by Viha

Viha may cancel an order in circumstances such as product unavailability, incorrect product/listing information, inability to fulfil the order, or where a transaction requires further verification.

If a prepaid order is cancelled by Viha, the applicable amount will be refunded to the original payment method, subject to the payment provider's processing timelines.

Important Notes

• Viha reserves the right to reject claims that do not meet the eligibility requirements stated in this policy.
• Claims submitted after the applicable time period may not be accepted.
• Proper proof, including the mandatory unboxing video where applicable, is required for damaged or incorrect product claims.
• This policy applies to orders delivered within India.

Contact Details

Legal Name: VIHAOFFICIAL

Trade Name: Viha
Address: Meridian Apartments, Nerul West, Nerul, A-1202, Navi Mumbai, Maharashtra – 400706, India
Email: vihaofficial.in@gmail.com
Mobile: +91 9833030029
Website: www.vihaofficial.co.in