Thank you for shopping with Viha Official 💛
We take great care in ensuring that every product reaches you in perfect condition. However, in the rare case that your item arrives damaged or defective, we’re here to help.
Returns & Refund Eligibility
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Returns or refunds are only accepted if the product you received is damaged or incorrect.
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To qualify for a return or refund, you must provide a clear unboxing video recorded from the very start of opening the package.
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The video should clearly show the parcel condition, the opening process, and the product inside.
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Without this video evidence, we will not be able to process your request.
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Products must be returned in their original condition, with all tags, packaging, and accessories intact.
Non-Returnable Items
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We do not accept returns for reasons such as size, color preference, or change of mind.
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Items that have been used, washed, or altered in any way are not eligible for return.
How to Request a Return or Refund
If your product is damaged or incorrect, please follow these steps within 48 hours of delivery:
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Record a complete unboxing video before opening the parcel fully.
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Email us at vihaofficial.in@gmail.com with the following details:
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Order ID
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Description of the issue
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The unboxing video as proof
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Our support team will review your case and respond within 24 hours.
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If approved, we will arrange a replacement or initiate a refund to your original payment method.
Refund Processing Time
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Once your return is received and verified, refunds (if applicable) will be processed within 7–10 business days.
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Refunds will be credited to the original payment method used at checkout.
Need Help?
We’re here to assist you. For any questions regarding returns or refunds, contact us at:
📞 +91 9833030029
📧 vihaofficial.in@gmail.com
Important Note
Viha Official reserves the right to reject any return or refund request that does not meet the above conditions or lacks proper evidence.
