At Viha, every product is carefully inspected and securely packed before dispatch.
Due to the nature of jewellery and to maintain hygiene and quality standards, we follow a strict return policy.

Returns Are Accepted Only If:

• You received a damaged product
• You received a wrong or incorrect item

Returns Are NOT Accepted For:

• Change of mind
• Size or fit issues
• Color or design preference
• Minor variations in finish or appearance
• Delivery delays

Mandatory Unboxing Video (Very Important)

To request any return or replacement, you must provide a:

Clear, continuous unboxing video

The video must:

• Start before opening the package
• Clearly show the sealed parcel
• Capture the complete unboxing process
• Show the product condition inside

⚠️ Important:
Without this video proof, no return or refund request will be accepted under any circumstances.

Return Request Timeline

• You must raise your request within 48 hours of delivery
• Requests after 48 hours will not be accepted

Product Condition Requirements

To be eligible for return:

• Product must be unused and unworn
• All original packaging, tags, and accessories must be intact
• Any used or damaged item will be rejected

How to Request a Return

Email us at vihaofficial.in@gmail.com with:

• Order ID
• Description of the issue
• Unboxing video (mandatory)

📞 +91 9833030029

Our team will review your request within 24 hours.

Refund & Replacement Process

• If approved, we will:
• Offer a replacement, or
• Initiate a refund to your original payment method
• Refunds are processed within 7–10 business days after verification

Important Note

Viha reserves the right to:

• Reject requests without proper proof
• Deny returns that do not meet the above conditions
• Refuse claims made after the allowed timeline

⚠️ Returns only accepted for damaged or incorrect items with unboxing video proof. No returns for preference.